The Patient Care Coordinator will oversee all aspects of coordinating enrollment and acquiring approval for treatment. The PCC will monitor all aspects of new patient care and all required documentation.  The PCC will also drive enrollment and attendance through marketing efforts and securing new referral sources. 

Summary of essential job function

• Follow Arkids Pediatric Day Centers’ Employee Handbook, Management Policies and Procedures Manual, and Medical Policies & Procedures Manual
• Ensure all policies and procedures are implemented by all staff members, maintaining compliance at all times with all regulations determined by regulatory agencies
• Maintain standards set forth by Arkansas Minimum Licensing, Division of Provider Services and Quality Assurance (DPSQA), Medicaid, Arkansas Department of Health, EQHealth (or other gatekeeper to Medicaid), and all other regulatory agencies
• Update their sections of the Administrative meeting Agenda and submits it to the Center Director the day before the scheduled meeting (unless otherwise specified)
• Maintain open communication with parents, families, visitors, all Arkids Pediatric Day Centers’ personnel, and outside contacts
• Attend and actively participate in job-related functions
• Represents the program to parents/guardians, visitors, and the public in a positive way
• May assist with training new employees
• May fill in for other positions (e.g.cover the front desk for the Administrative Assistant, cover breaks for Classroom Staff)
• Assist with light housekeeping duties
• Other duties as assigned 
• Promote Center growth with the overall goal being enrolled to the capacity of the Center
• Follow up on inquiries for potential patients and submitting the initial referral to the Primary Care Physician (PCP) within 24 hours of receipt
• Schedule evaluations for potential patients and receive completed evaluations and treatment plans from therapists
• Submit DMS-640 to patient’s PCP within 24 hours after evaluations are completed
• Ensure copies of the evaluations and treatment plans are forwarded to the parents/guardians and referring Primary Care Physician
• Schedule initial developmental screening process with Optum (or other approved vendor)
• Complete the intake process for enrollment into the Center, including reviewing the Parent/Guardian Handbook with the parent/guardian and completing all required enrollment paperwork
• Maintain the Enrollment Tracker on all patients in the enrollment process and submit the tracker to Center Director, and other designated staff, by the end of the day every Friday
• Maintain potential patient charts from inquiry to enrollment
• Search by the patients’ names before creating a new profile, they may already be in the system
• Ensure all profile information is accurate and up-to-date on all new patients
• Update Patient Frequency for therapy immediately when the new prescription to treat is received
• Close out customers when switching from contingency to EIDT
• Check inbox daily (for example: looking for evaluation notification to update DMS-640)
• Promote daily attendance:  the overall daily goal is to be at building capacity but at minimum an average of 85% of patients enrolled in attendance
• Assist the Administrative Assistant with monitoring daily attendance and investigate patient absences
• Ensure that all measures are exhausted when following up on attendance (ex. phone calls, home visits, letters, contact with the Primary Care Physician)
• Report on patients with excessive absences, along with follow-up efforts, during the weekly Administrative Meetings
• Make home visits (with other staff) as needed for various problems such as patient absences, assessment for environmental risk, to obtain required documentation, signatures, etc.
• Maintain an adequate list of community resources and ensure patients and families stay informed of their options
• Assist families with social service forms/paperwork, such as Medicaid, TEFRA, and SSI applications
• Initiate weekly marketing visits and report on outcomes during the weekly Administrative Meeting
• Initiate and maintain relationships with various businesses, professional, social, charitable, public, and private organizations, and doctors’ offices to promote Arkids’ services to the community
• Comfortable speaking with physicians, potential referral sources, and other community members
• Keep in contact with DCFS, as necessary, to monitor on-going services to patients and families at risk
• May assist the Center Director with social media content

Minimum requirements

• Prefer a BSE in Early Childhood Education or a bachelor's degree and has at least one (1) of the following: Current Certification in Arkansas For Early Childhood or Early Childhood Special Education, current child development associate's certificate, current birth to pre-K credential, or documented experience working with children with special needs and twelve (12) hours of completed college courses in early childhood, child development, special education, elementary education, or child and family studies required
• Five (5) years of experience in Early Childhood Education or related field preferred
• Clear Criminal Record Check, Arkansas Child & Adult Maltreatment Regulatory Checks, FBI Regulatory Check, including National Sex Offender Registry
• May be asked to complete New Director Orientation or related course
• Pass a drug screen (upon hire, annually, and/or randomly)
• Travel as needed
• Valid Arkansas Driver's License
• Clear driving record

*Medical, Vision, Dental, Paid Time Off, Life Insurance, other supplemental insurances, 401K*